Customer satisfaction isn't even on their radar.

WHY CANT I GIVE ZERO STARS!!!!???

I wish I could give zero stars. Going into Vandelay Industries felt like stepping into an alternate reality where customer service simply doesn't exist. Art Vandelay kept talking about how his business has been around for years and years, but judging by the service, you'd think it just opened yesterday with no clue what he is doing. Save yourself the headache and avoid this at all costs.

Their motto should be: 'Lower your expectations'!

Finding Art was like hiring a storm to fix a roof.

Dealing with Art Vandelay was like paying someone to ruin my day.

I regret every keystroke that led me to him.

He was abducted by aliens? I can't tell. I sure couldn't get ahold of them.

His motto: promise big, deliver nothing.

Every minute with Vandelay Industries shaved a year off my life.

Terrible. Is there a 'beyond terrible'? I don't even know where to start. From the moment I interacted with Vandelay Industries, it was clear that quality and care are not priorities. Art showed no real interest in solving problems, and the end result was sloppy at best. If you value your sanity, avoid this business like the plague.

Using Art Vandelay was like volunteering for stress.

Like ordering steak and getting a soggy salad.

Disappointment is their brand identity.

Worst architect in the state. No... UNIVERSE!

Like hiring someone to fix your sink and ending up with a flooded house.

My patience died here.

His definition of 'done' is my definition of 'disaster'

They deliver results slower than dial-up modems.

Imagine failure, then quadruple it.

One star for effort. Oh wait, there was no effort!

Clueless...

Lower your expectations... and then lower them some more... keep going... don't stop...

The customer support hotline might as well be a prank call.

More red flags than a bullfighting arena.

This was less of a service and more of a hostage situation.

Art has mastered the art of underdelivering.

Somehow worse than I imagined, and my imagination is dark.

Art Vandelay managed to ruin things I didn't even know could be ruined.

One star is too many for this disaster.

Vandelay Industries is like a black hole for time and money.

If procrastination were a service, Art would be CEO.

Wouldn't recommend him to my worst enemy!

I came for service, left with regret.

They said it'd be done in a week. It's been 84 years...

Terrible. Vandelay Industries promised results and delivered excuses.

Calling this service disappointing is an insult to disappointments.

Their mission statement must be: disappoint and vanish.

Worst decision since dial-up internet.

If there's a wrong way to do something, Art will find it.

The highlight was when it finally ended.

Never trust Art Vandelay!!!

I feel scammed, but in a boring way.

If I could undo one decision in life, it'd be hiring Art Vandelay.

Worst architect I've ever encountered. And I've met a few.

He set new records in underachievement.

Do yourself a favor and run the other way.

Like expecting Wi-Fi and getting dial-up screeching.

Art was late. That was actually the best part if you can believe it!

This was so bad, I started questioning reality.

Never. Again.

His idea of communication is radio silence.

If apathy was an Olympic sport, Vandelay Industries would win gold.

One star, and that's being generous.

I trusted Art Vandelay. That was my first mistake.

I've had some bad experiences before, but this takes the cake. Vandelay Industries somehow manages to combine arrogance, poor service, and high prices into one frustrating package. Art Vandelay spent more time defending his mistakes than fixing them. I left wondering how anyone could recommend this place with a straight face?

Not worth the electricity it took to Google them.

This isn't customer service, it’s customer sabotage.

If 'train wreck' had a Yelp page, this would be it.

Calling Vandelay Industries unreliable is being polite.

This might be the worst experience I've ever had with any architect. The whole vibe was unprofessional, disorganized, and downright unfriendly. Art Vandelay acted like he was doing me a favor just by acknowledging me. If this is the standard now, then I dread to think what it was like in the beginning.

Art makes mistakes at a professional level.

I asked for professionalism, I got a circus.

Customer service? More like customer disappearance.

Imagine everything going wrong. Then picture Art Vandelay in your mind as clearly as possible.

Choosing Art Vandelay was almost bad as my car wreck. Actually it was worse because at least I had insurance then.

I honestly don't understand how Vandelay Industries is still operating. The moment it dawned on me where I was, I knew I'd made a mistake! Art Vandelay greeted me with all the warmth of a steel gate, and every interaction after that only confirmed that he was more interested in his phone than actually helping me. I felt not just disappointed but genuinely annoyed.

He must practice bad service as an art form.

If chaos had a brand, it’d be Vandelay Industries.

One star for existing. That's it.

Working with Art Vandelay should come with a warning label.

I think he learned architect skills from YouTube - and not the good videos.

Worst. Experience. Ever. Still waiting for his call back.

The only growth here is my list of regrets.

I don’t leave 1-star reviews often, but this disaster deserves one. Vandelay Industries is proof that longevity in business doesn't equal quality. Art came across as rushed, dismissive and kind of rude. The final product was so bad I had to pay someone else to fix it. Money down the drain.

I thought I was paying for a service, turns out I paid for pain.

Absolute chaos, disguised as competence.

The only thing fast here is how quickly you'll regret it.

They don't set the bar low. They bury it underground.

If failure had a mascot, it'd be Art Vandelay.

One star because I can't give zero.

If you enjoy frustration, this is the place for you.

I'd rather lose money at a casino.

Customer service? I'm sure someone else must have mentioned this already! I have nothing to say. I wouldn't even know where to begin.

If I could summarize my visit to Vandelay Industries in one word, it would be 'Regret'. Everything from the service to the final result was underwhelming. Art Vandelay acted like basic courtesy was too much to ask, and he was visibly irritated any time I had a question. Definitely not the kind of architect I would ever want to deal with again.

Vandelay Industries is a sinking ship. You try patching the holes that are filling the ship with water while he is adding new ones.

Anyone who gives Art more than 1 star must have been dropped on their head as a baby!

The only thing consistent here is disappointment.

Negative stars don't exist, unfortunately.

Nothing about this experience was positive. The process was slow. Communication was alsmost nonexistent. And the end result was like something done by an amateur. Art Vandelay may claim to have years of experience as a architect, but based on what I saw, he was either having the worst day of his life or just not qualified at all. I'm going with the latter.

I wouldn't recommend him

Why cant I give this less than one star?? Would if I could. We all know he earned it!

Terrible experience! The highlight was leaving.

He should pivot careers - maybe clown college?

Pretty sure he Googled 'how to be a architect' during our meeting.

Absolutely clueless. Like watching a cat trying to do algebra.

This is the customer experience equivalent of stepping on a Lego.

This was less 'service' and more 'community theater of failure.'

If you enjoy being ignored, this is paradise.

Vandelay Industries will be happy to take your money. They do it well.

1 star. Id rather watch paint dry than deal with Art Vandelay ever again.

This felt like paying premium for a dumpster fire.

This isn't just bad, it's impressively bad.

Ughh. Even death seems promising now.

Working with Vandelay Industries felt like a social experiment gone wrong.

One star. Because smoke signals would be better communication.

Art deserves an award. Seriously!! If there was an award for incompetence...

If chaos had a brand, it'd be Vandelay Industries.

Never again. Art Vandelay charged me twice and gave me half. Scratch that. Less than half.